Shipping policy

Shipping policy

Shipping is free to the United States, the United Kingdom, Ireland, Australia and New Zealand. There is no minimum order and no surcharge at checkout.

When your order leaves us

Orders are processed and dispatched within 2 business days. Orders placed on a weekend or a public holiday are processed on the next business day.

How long delivery takes

Delivery takes 6 to 12 business days from dispatch in the United States. The UK, Ireland, Australia and New Zealand can take a few days longer. Busy periods (late October, December) can add a few days.

If your order has not arrived 20 business days after dispatch, email us and we will chase it or replace it.

Tracking

You will get a shipping confirmation email with a tracking link as soon as your parcel is scanned. Tracking can take 2 to 4 days to start updating. That is normal and does not mean the parcel is lost.

Customs and import duties

Orders are shipped from our supplier's warehouse. For most destinations no extra charge applies. Where your country does levy import duties or taxes on low-value parcels, those charges are set by your government and are your responsibility. We do not mark parcels as gifts or understate their value.

Wrong or incomplete address

Please check your address at checkout. If a parcel is returned to sender because the address was wrong or incomplete, we will resend it once you confirm the correct address; a second resend after that is at your cost.

Lost or damaged parcels

If your parcel arrives damaged, photograph it before opening and send us the photos. If tracking stops moving for more than 10 days, or the parcel is confirmed lost, we will send a replacement or refund you in full.

Splitting orders

If you order more than one suit, they may arrive in separate parcels on different days. Each gets its own tracking number.

Questions

Email hello@ziproar.shop with your order number and we will answer within one business day.