Privacy policy
At ZipRoar, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our site, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information:
Personal information you provide when placing an order, such as name, email address, billing and shipping address, and phone number.
Payment details, which are entered on our checkout and processed directly by our payment provider. We never see or store your full card number.
Information collected automatically when you visit our site, such as IP address, browser type, device, operating system, and which pages you viewed.
Communication information if you contact us, including the contents of your email or contact-form message.
2. How We Use Your Information
We use your information to:
Process, fulfil, and deliver your orders.
Contact you about your order status, delivery, or a problem with a purchase.
Send marketing emails if — and only if — you subscribed. Every email has an unsubscribe link.
Improve our website, products, and service based on how the site is actually used.
Detect and prevent fraud, unauthorised transactions, and abuse.
3. Sharing Your Information
We do not sell or rent your personal information. We share it only with the parties that make an order possible:
Shopify, which hosts this store and processes orders on our behalf.
Payment processors, to take payment and check for fraud.
Our supplier and the shipping carriers, who receive the name and address needed to deliver your parcel.
Service providers for email, analytics, and customer support.
We may also disclose information where the law requires it.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep your cart, remember your preferences, measure traffic, and show relevant content. You can disable cookies in your browser settings, but parts of the store — the cart and checkout in particular — may stop working correctly.
5. Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Payments are encrypted in transit. No online system is completely secure, so we cannot promise absolute security.
6. Data Retention
We keep order records for as long as accounting and tax rules require. Marketing subscriptions are kept until you unsubscribe. Support messages are kept while they are useful for handling your case.
7. Your Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you.
Ask us to correct or update it.
Ask us to delete it, where we are not required to keep it.
Opt out of marketing at any time.
To exercise any of these, write to hello@ziproar.shop from the address you used to order, and we will answer within 30 days.
8. Third-Party Links
Our site may link to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing anything with them.
9. Children's Privacy
Our products are for children, but our website is intended for adults. We do not knowingly collect personal information from anyone under 13. If we learn that we have, we delete it promptly.
10. Shipping and Fulfilment Note
Our products are fulfilled directly by our supplier. ZipRoar does not hold stock; items are shipped only after an order is placed. Your name and delivery address are shared with that supplier and the carrier solely to deliver your order.
11. Changes to This Policy
We may update this policy to reflect changes in how we work or what the law requires. The current version is always on this page.
Last updated: 22 October 2026.