Refund policy
Refund policy
We want every suit to arrive right. If something is wrong with your order, we will make it right.
What we cover
Within 30 days of delivery, we offer a free replacement or a full refund if your item:
- arrived damaged or defective,
- is the wrong item (a different animal or size than you ordered), or
- never arrived (see our shipping policy).
How to ask
Email hello@ziproar.shop with your order number and a photo or short video of the problem. We answer within one business day. If we need the item back, we will send you the return instructions; you never pay to return a faulty or wrong item.
What we can't take back
Because suits ship straight from our supplier, we cannot accept returns of items that are not faulty, such as a change of mind or a size that does not fit. Please check the size guide before ordering, or email us your child's height and we will recommend a size.
We may also decline a refund if the item shows signs of misuse, accidental damage or normal wear.
Refund timing
Approved refunds go back to your original payment method. Your bank usually shows them within 5 to 10 business days.